| Public | |
| Traded as | KN: TPSE |
|---|---|
| Industry | Hospitality, Tourism |
| Founded | 1970s in Kenya |
| Headquarters | Nairobi, Kenya |
| Products | Hotels, Lodges, and Resorts |
| Owner | Tourism Promotion Services Ltd |
Serena Hotels is a hospitality company which operates up-scale hotels and resorts in East Africa, Southern Africa and South Asia.
Serena comprises a collection of 36 luxury resorts, safari lodges, and hotels, which are located in East Africa (Kenya, Tanzania, Rwanda, Uganda, and Mozambique) and Central and South Asia (Pakistan, Afghanistan, and Tajikistan).
The Serena Hotels Group trades under the name Tourism Promotion Services (TPS Serena). The company is listed on the Nairobi Stock Exchange (NSE), where it trades under the symbol TPS. The largest shareholder (45%) is the Aga Khan Fund for Economic Development (AKFED), with a further 4% owned by the Aga Khan University Foundation.[1] As of November 2011, the group has 25 properties in Africa, in the countries of Kenya, Mozambique, Rwanda, Tanzania, and Uganda. The Group also maintains 11 properties in three Asian countries of Afghanistan, Pakistan, and Tajikistan.[2]
Among its prominent hotels are the Islamabad Serena Hotel and the Kabul Serena Hotel.[3]
In September 2020, Serena Hotels opened a new property in Goma, the capital of North Kivu province in eastern DRC. The five-star Goma Serena Hotel is located at the lakefront of Lake Kivu.[4]
See also[edit]
Hotel Serena was simply brilliant, the staff were incredibly courteous and kind. Foods at breakfast & dinner were amazing. Usually a buffet breakfast. Dinner was a buffet of entrees, starter of pasta, a meat dish, and a buffet dessert. Just incredible. Bedrooms were lovely and comfy, the whole building was spotless. Islamabad Serena Hotel, Khayaban-e-Suharwardy, G-5/1 Islamabad, Pakistan; prestigeclub@serenahotels.com; T: +92 51 287 4000 UAN: +92 51 111 133 133 F: +92 51 287 1006.
References[edit]
- ^TPS Annual Report 2015
- ^'Overrview of Serena Hotels Group'. Nation.co.ke. Retrieved 2012-08-11.
- ^'http://primaco.com.pk/lahore.aspx'. primaco.com.pk. Retrieved 2017-02-27.External link in
|title=(help) - ^'Serena expands its footprint into DRC with Goma hotel'. The East African. Retrieved 2020-09-23.
Via Principe Amedeo 64,00185Rome
Overview |
Hotel Serena is set within walking distance of Termini Railway Station, which is just around the corner. The area offers many characteristic restaurants.
The friendly staff of Hotel Serena can provide information about Rome, city tours, or private shuttles to various landmarks (at extra costs).
Each room of the Serena reflects the elegance and style of the hotel. A continental buffet breakfast is served daily in the bar (07:30 - 10:00).
Coliseum is a 15-minute walk from Hotel Serena.
Rooms: 3
When would you like to stay?
Facilities of Hotel Serena
General
- WiFi in all areas
Activities
Casino Seven Feathers
- Walking tours
- Bike tours
Front Desk Services
- 24-hour front desk
- Newspapers
- Express check-in/out
- Tour desk
- Baggage storage
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/Photocopying
Shops
- Hair/Beauty salon
- Gift shop
The Serena Hotels Group trades under the name Tourism Promotion Services (TPS Serena). The company is listed on the Nairobi Stock Exchange (NSE), where it trades under the symbol TPS. The largest shareholder (45%) is the Aga Khan Fund for Economic Development (AKFED), with a further 4% owned by the Aga Khan University Foundation.[1] As of November 2011, the group has 25 properties in Africa, in the countries of Kenya, Mozambique, Rwanda, Tanzania, and Uganda. The Group also maintains 11 properties in three Asian countries of Afghanistan, Pakistan, and Tajikistan.[2]
Among its prominent hotels are the Islamabad Serena Hotel and the Kabul Serena Hotel.[3]
In September 2020, Serena Hotels opened a new property in Goma, the capital of North Kivu province in eastern DRC. The five-star Goma Serena Hotel is located at the lakefront of Lake Kivu.[4]
See also[edit]
Hotel Serena was simply brilliant, the staff were incredibly courteous and kind. Foods at breakfast & dinner were amazing. Usually a buffet breakfast. Dinner was a buffet of entrees, starter of pasta, a meat dish, and a buffet dessert. Just incredible. Bedrooms were lovely and comfy, the whole building was spotless. Islamabad Serena Hotel, Khayaban-e-Suharwardy, G-5/1 Islamabad, Pakistan; prestigeclub@serenahotels.com; T: +92 51 287 4000 UAN: +92 51 111 133 133 F: +92 51 287 1006.
References[edit]
- ^TPS Annual Report 2015
- ^'Overrview of Serena Hotels Group'. Nation.co.ke. Retrieved 2012-08-11.
- ^'http://primaco.com.pk/lahore.aspx'. primaco.com.pk. Retrieved 2017-02-27.External link in
|title=(help) - ^'Serena expands its footprint into DRC with Goma hotel'. The East African. Retrieved 2020-09-23.
Via Principe Amedeo 64,00185Rome
Overview |
Hotel Serena is set within walking distance of Termini Railway Station, which is just around the corner. The area offers many characteristic restaurants.
The friendly staff of Hotel Serena can provide information about Rome, city tours, or private shuttles to various landmarks (at extra costs).
Each room of the Serena reflects the elegance and style of the hotel. A continental buffet breakfast is served daily in the bar (07:30 - 10:00).
Coliseum is a 15-minute walk from Hotel Serena.
Rooms: 3
When would you like to stay?
Facilities of Hotel Serena
General
- WiFi in all areas
Activities
Casino Seven Feathers
- Walking tours
- Bike tours
Front Desk Services
- 24-hour front desk
- Newspapers
- Express check-in/out
- Tour desk
- Baggage storage
Cleaning Services
- Daily housekeeping
Business Facilities
- Fax/Photocopying
Shops
- Hair/Beauty salon
- Gift shop
- Shops (on site)
- Convenience store (on site)
Miscellaneous
- Non-smoking rooms
- Facilities for disabled guests
- Elevator
- Heating
- Air conditioning
Safety & security
- Safe
- 24-hour security
- Security alarm
- Smoke alarms
- CCTV in common areas
- CCTV outside property
- Fire extinguishers
Safety features
- Staff follow all safety protocols as directed by local authorities
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Hand sanitizer in guest accommodation and common areas
- Process in place to check health of guests
- First aid kits available
- Access to healthcare professionals
- Thermometers for guests provided by property
- Face masks for guests available
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Physical distancing
- Contactless check-in/out
- Cashless payment available
- Physical distancing rules followed
- Screens or physical barriers between staff and guests in appropriate areas
Cleanliness & disinfection
- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guest accommodation disinfected between stays
- Guest accommodation sealed after cleaning
- Property cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- All plates, cutlery, glasses, and other tableware sanitized
Internet
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WiFi is available in all areas and is free of charge.
Policies of Hotel Serena
These are general hotel policies for Hotel Serena. As they may vary per room type, please also check the room conditions.
Check-in
14:00 - 23:30 hours
Check-out
07:00 - 11:00 hours
Cancellation / Prepayment
Cancellation and prepayment policies vary according to property type.
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Children and Extra Beds
Free!Up to two children under 7 years stay free of charge when using existing beds.
Free! Une roulette translation. One child under 4 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 5.
The maximum number of cribs in a room is 1.
Pets
Free!Pets are allowed. No extra charges.
Accepted credit cards
- Maestro
- Mastercard
- Visa
- CartaSi
- JCB
- Diners Club
- American Express
The property reserves the right to pre-authorize credit cards prior to arrival.
Important Information
Payment must be made upon check-in. Checks are not accepted as a form of payment.
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